Health Monthly unconditionally guarantees the quality of the products it sells. If you are not completely satisfied with the quality of a product, or there is a problem with your order simply contact us within 14 days of your delivery and we will refund your money or re-send the item as appropriate.
You may return any unopened product purchased from Health Monthly within 14 days of delivery for a full credit refund. Please note that we can only process returns and refunds for items purchased at Health Monthly.
When returning an order please include the following in your package:
- The unopened items you are returning in their original packaging.
- The original sales invoice, with the relevant items and prices circled.
- Please also write the reason for your return on the back of the invoice.
Refunds are processed Monday to Friday 9am to 4pm (excluding bank holidays). We will make every possible effort to refund returns and cancellations received at these times on the same day. Returns and cancellations received outside of these times will normally be refunded on the next working day.
Refunds will be sent back to the original payment method and should appear in your account within 3 business days. If the original method of payment is no longer available or active, then a credit note will be issued for use on Health Monthly.
We are currently unable to offer refunds in BitPay or any other currency for Bitcoin Payments. We will of course provide a credit note for any issues, to ensure your custom is honoured. We will update this policy once we have fully-automated systems developed for Bitcoin refunds, but until that time, if you would prefer to receive a refund rather than credit, please use a credit or debit card.
Clearance and Dated Products
Products that are in the ‘Clearance’ category and those which are marked as ‘Dated’ (with the expiry date clearly displayed in the title) have been greatly discounted before sale. All sales of these products are therefore final and we are not able to accept returns or provide refunds or replacements for these items.
When returning your order please enclose the sales invoice and item(s), wrap the package securely, and send it to:
Health Monthly c/o Pack-It
Parc Ferryman Block B
Newbridge Road Industrial Estate
We are unable to refund items lost in transit, so for your protection please use Recorded or Insured Parcel Post for shipment.